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Fitbit Surge bluetooth issues

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‎10-03-2017 01:25

‎10-03-2017 01:25

Ever since ios11 was released the bluetooth connection between my iphone 7plus and surge keeps dropping off. Also the surge battery doesnt last more than 24 hours. Can anyone help?????

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3 REPLIES 3

‎10-13-2017 16:04

‎10-13-2017 16:04

It's great to have you here @goenkan! I haven't heard anything about customers having syncing issues with this OS. I would like you to try this syncing troubleshooting and keep monitoring your tracker. 

 

Regarding your Surge's battery, please restart it and make sure you're properly charging it. Also, have you checked the tips to improve your battery? 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-13-2017 19:57

‎10-13-2017 19:57

I am having the same issue. Yup i checked everything . Everything is charged. I have reset all devices, paired and unpaired, open and **ahem**down, hard reset more than a few times. 

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0 Votes

‎10-16-2017 05:43

In response to paperhatgal

‎10-16-2017 05:43

Hey there @paperhatgal! Thanks for letting me know the troubleshooting that you've done. I would like you to confirm that you've done this syncing procedure. Is your tracker not setting up to your account? Is it just not syncing because it's already paired? When was the last time your tracker synced? 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer