Fitbit Surge constant problems with syncing and now battery life

[MikeSurfer]

I have had my Surge which has been previously replaced for not syncing for about 6 months. After a week away from PC I have come back to find it won't sync. To be honest I bought the product thinking it would be of sufficient quality without spending hours trawling forums to solve problems or ringing helpdesks. My time is too precious for this and as a result I will cease to use the product which I find increasingly frustrating to use - it just outweighs any benefit and really my life is better without it.  I have upgraded the software de-installed the previous Connect (was this really necessary as for a limited period I had some reliability) , now the dongle appears to not be working or recognised.

In addition the battery life has now dramatically dropped in holding charge from a week to one day.

I am not sure I want a reply to prolong the agony or direct me to self help. This is not my problem to solve and it is certainly not a product I will endorse. Key to Fitbit retaining market advantage is that the product needs to be easy to use and reliable.

Regards

Mike

[RobertoME]

Welcome aboard to our Community @MikeSurfer. I appreciate your honest feedback and I can understand your point of view from the user's perspective. Despite Fitbit test thoroughly the trackers to work as is expected, when is about dealing with technology, this things may happen in my personal opinion. In other occasions I have met users that spend years with one tracker and they don't experienced any issues and there are others where the scenario is like the one you unfortunately experienced. 

By reading your post I know you don't want to spend more time troubleshooting this, but in case you are interest, I can share with you some tips to solved the issues. If the dongle is not being recognized, this text will read "USB Dongle Disconnected". If you have the dongle plugged in and are still seeing this message, please try plugging the dongle into another USB port on your computer and see if it is recognized once again.

With the battery drain there is a post shared by @MarcoUSA, where are shared great tips for this issues, perhaps is of your interest and may provide you more help.

Now if the issue persist the remaining option is to contact the Support Team again and let them know of your efforts to troubleshoot the issue and what you've already done. I have full faith that they will be able to advise you of the next steps after reviewing your device history with you.

See you around.