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Fitbit Surge not holding a charge

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‎12-12-2016 13:25 - last edited on ‎08-11-2025 18:29 by Fitbit Moderator

‎12-12-2016 13:25 - last edited on ‎08-11-2025 18:29 by Fitbit Moderator

My husbands Surge is around 18 months old and is now not holding its charge is there anything he can do.

Regards Joan Potts

 

Moderator edit: Clarified subject.

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2 REPLIES 2

‎12-12-2016 14:51

‎12-12-2016 14:51

Have you tried these tips?

http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

If still not working I would contact support

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎12-13-2016 06:30

In response to WendyB

‎12-13-2016 06:30

Thank you for your participation in the forums @Joanpottys, it's nice to see you here! Let me add some tips so you can also improve the battery life of your husband's Surge. Take a look of this master post.

 

Also I would like to know how he's charging the tracker? and How long is this lasting? This information will help me to further assist you! Smiley Wink

 

I'll be around and once again welcome! Heart

 

PS. Thanks for the amazing help @WendyB!

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