help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge tracking more steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-04-2016 20:56 - last edited on ‎12-05-2016 16:54 by Fitbit Moderator

‎12-04-2016 20:56 - last edited on ‎12-05-2016 16:54 by Fitbit Moderator

I walked 500 steps, while Surge records 2500 steps, how to solve it?

 

Moderator edit: Edited subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎12-05-2016 16:53

‎12-05-2016 16:53

Welcome to the Community @Willing! This is a pretty weird thing, you got more steps than what you did. Did you drive that day? Driving can give you credit for some steps that you actually didn't do. Did you log any activity such as walking or running? Has this happened before? Did you compare your Surge's data with any other device? 

 

Additionally, you can restart your Surge and continue monitoring it. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎12-07-2016 22:25

In response to SilviaFitbit

‎12-07-2016 22:25

the steps I got is between I drive, so I think it has nothing to do with driving. I have no other device for step recording.

I also have one polar chest band for heart rate, and according to my previous records, Surge's heart rate is kind of slower than polar, and the polar should be more accurate.

Best Answer
0 Votes

‎12-13-2016 07:03 - edited ‎12-13-2016 07:05

In response to Willing

‎12-13-2016 07:03 - edited ‎12-13-2016 07:05

Hey there @Willing! Thanks for the details. Restarting you tracker should do the trick for the extra steps, feel free to reply in case that you're still having the same results. To improve the Heart Rate readings take a look of this tips, it will help you to get more accurate information during workouts. Robot Very Happy

 

In case that you're still having extra steps in your walks, I'd recommend using the "Walk" option in your Surge, after syncing you can check the activity information. If the issue persist it's best to contact Customer Support  with all this details so they can further assist you. Smiley Wink

 

I'll be around in case that you need more help! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes