Fitbit Surge not tracking steps!

[Soph88]

My steps aren't counting?! 

Im walking and moving about but they are not counting? 

Any ideas or help plzzzz? Thank u x 

Moderator Edit: Updated Subject for Clarity

[Julia_G]

That's very unusual for a One!  Make sure it is fully charged, and then try a restart

[Soph88]

Thank you, it's half full, I will have to charge when I get home. 

I have reset phone and shutdown watch, how do I reset the watch?? 

Im gutted I'm in my first challenge and was 3rd lol but not bottom 😰 

I thick i have broken it, I have hit all my tagets the last few days coz of the challenge and it  nOw just can't take all the work hahahaha x 

[Julia_G]

Hi, @Soph88, you mention a "watch" but you have posted on the One forum.  The One is a clip on tracker, not a watch.

Which Fitbit do you have?

Whichever one it is, the restart instructions are on the link I sent you.

[Soph88]

🙈🙈 sorry, my partner got it for me, it's a black Fitbit watch with the big screen? I'm awful with tech, sorry to post on wrong page. But thank u for the help x 

[SantiR]

@Soph88 Welcome to the Fitbit Community! I moved this thread to the Surge Board as there are more chances for you to receive an answer to your inquiry here.

Are you still experiencing this issue?

Please take a look at this post to get the steps on how to restart your Fitbit Surge. That should certainly help you out!

@Julia_G Thanks for your excellent help! It is a Fitbit Surge. I moved the whole thread to its correct board! 

Try that out and let me know how it goes!