Fitbit Surge not working unless plugged into power

[WantExercise]

My brand new Fitbit Surge does not work unless plugged into a power source.  It won't turn on or synch, much less do anything else.  Fresh out of the box.  It is fully charged (as I can see only when it's plugged in).  I've tried powering on/off both the Surge, Bluetooth, any other things I can think of.  I've cleaned the contacts...ridiculous since it's literally brand new and never used/worn before.  Help!  I'm ready to return and forget Fitbit.

[YojanaFitbit]

A warm welcome to the Fitbit Community @WantExercise! Hope you’re enjoying the forums. You're right it should be working just fine, as this is a brand new Fitbit, but don't worry, try this suggestions. If this doesn't work, it's best to contact support so they further investigate. I'm sure they will be glad to help you with this. 

• Restart your Surge a couple of times.
• Set it up again as a replacement to make sure that it updated properly

Test your Surge and post back with the results. 

[WantExercise]

Already did all of those things - returning it now for refund.

[YojanaFitbit]

Nice to see you around @WantExercise! Sorry that this did't work for you. Please get in touch with a Fitbit representative so they can help you giving you the next option.

Thanks for sharing, I'll be around! 

[WantExercise]

Hello YohanaFitbit,

Thank you for taking the time to reply.  I already had a similar experience with the Alta...so now I'm forgetting about Fitbit until I do a little more research.

I have my old HR monitor (around the chest) and other items in the meantime.

WantExercise

[YojanaFitbit]

Thanks for stopping by @WantExercise! Got it! I totally understand. If you need more details for your research let me know. I'm sorry to know that you won't be using Fitbit for a while. Feel free to keep posting, your thoughts and comments, they are really appreciated. 

If you have time, visit our Discussions board where you will find other members sharing their experiences you might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle?  

Keep up the super stepping!