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Way off mileage on my new Surge

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‎01-11-2017 11:13 - last edited on ‎01-12-2017 06:17 by Moderator Alum

‎01-11-2017 11:13 - last edited on ‎01-12-2017 06:17 by Moderator Alum

Anyone have any suggestions- my surge has logged 25 miles today but I've only walked 7k steps or so...anyone else have this issue? Or know how to adjust it to be more accurate? The past two days when I started wearing it has been accurate and fine...

 

Moderator edit: Clarified subject.

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4 REPLIES 4

‎01-12-2017 00:38

‎01-12-2017 00:38

When your Surge tracks a walk it calculates distance by multiplying your step count by your stride length. Given your step count is ok then the suspicion must fall on the stride length.

 

There are actually 2 stride lengths in your profile settings at https://www.fitbit.com/user/profile/edit one for walking and one for running. Have you overridden the defaults? If so then I think you need to review your changes. If you haven't and the defaults are in use then I'd check your setting for height as this is used to calculate the default stride lengths.

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‎01-12-2017 06:17

In response to SteveH

‎01-12-2017 06:17

A warm welcome to the Fitbit Community @K8R! @SteveH Thanks for sharing that information! Additionally, I would suggest restarting your Surge, in case it is related more to hardware issues. Have you manually log activities recently?  Did you compare your Surge's data with any other device? Are you suing GPS to record your activities? This information is of great help! Cat Happy

 

Let me know if it keeps happening! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎01-12-2017 10:45

In response to YojanaFitbit

‎01-12-2017 10:45

 

Hi there and thank you both. I restarted it and today seems to be tracking correctly again. I have manually logged activities, but yoga, not running or walking. Haven't used GPS yet- curious to see how that works when I run around the track in the gym...

 

Thank you again!

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‎01-16-2017 06:22 - edited ‎01-16-2017 06:27

In response to K8R

‎01-16-2017 06:22 - edited ‎01-16-2017 06:27

Nice to see you again @K8R! You're very welcome. Thanks for getting back with more details on how you're tracking your activities. Well, you can give it a try later, you'll like the GPS information, but in the meantime keep it up in the gym. I hope you have great results! Smiley Wink

 

If you have time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topics: Marathon Training or Home gym vs going to gym?

 

I’ll see you around the Community! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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