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Fitbit Surge not working

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‎06-30-2016 11:44 - last edited on ‎09-14-2021 09:12 by Fitbit Moderator

‎06-30-2016 11:44 - last edited on ‎09-14-2021 09:12 by Fitbit Moderator

After loving my new fitbit surge for 3 weeks it's suddenly stopped working. Yesterday I noticed the watch and the green light at the back had stopped, and thought the battery needed charging.  When I tried to sync it the message said 'tracker not found'. I turned bluetooth off and tried to restart it but there is nothing. Any ideas please?

 

 

Moderator Edit: Clarified subject

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‎07-01-2016 05:25

‎07-01-2016 05:25

Welcome to the Community @K8tie! Is your Surge tracking all your activities correctly? Is it turned on now? If it's but it's not syncing, check out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device following @AlejandraFitbit's instructions may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for Android as per @MarreFitbit's post.

 

Hope this helps. Let me know the outcome.

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