10-21-2017 08:46
10-21-2017 08:46
I was swimming on a pond of depth around 3 meter for an hour or less and i remembered that it had battery more than 50% (enough bars) .After exit from the pond i noticed that it was working perfectly for couple of minutes but as soon as i discovered that my Fitbit Surge stopped working , no display on screen, no sensor blinks, no anything. I thought the battery must be ended, i didn't charged it after reaching home and left it on home for 3/4 days without charging.
But now i just tried to charge it but it is not responding . It used to vibrate on the connection of charging cable and show the charging status on battery. But my Fitbit Surge is completely dead now it is not responding. I think i have lost it within 6 months of purchase.
10-21-2017 09:39
10-21-2017 09:39
The Surge is not Waterproof and should not be used for swiming
I would put it in Rice for a few days to see if comes back. But it might not as you said you tried to charge it which will also ruin the battery when wet
Wendy | CA | Moto G6 Android
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10-21-2017 22:31
10-21-2017 22:31
But they said it is waterproof as on the product description and it used to work so many times after bath though.
10-22-2017 06:24
10-22-2017 06:24
This is from the "Specs" section for the Surge from the Fitbit store:
Water Resistance
Fitbit Surge is sweat, rain and splash proof. However, the device is not swim proof or shower proof. With any wearable device, it’s best for your skin if the band stays dry and clean.
Hope this clears up any misunderstanding.