Fitbit Surge strap about to fail

[SunsetRunner]

Hi all,

ive had my Surge for about 7-8 months and I think it's fantastic. But recently the strap has started to come away and bubble up along the bottom of the watches face. 

How do I go about getting it repaired/replaced and is it still under warranty. 

Thank you all

Gavin aka Reegz

[PaulBt · Accepted solution]

This happened to my surge as well. When I got in contact with Fitbit's customer services, they sent me a replacement after establishing that indeed I had pursued the surge.

Great customer support!

Best,

   Paul

[SunsetRunner]

What did you use to prove purchase. 

It it was a gift for fathers day and the only proof I think I can get is the order from Tesco online. 

I dnt think we had a physical receipt. 

[PaulBt]

Just get in contact with Them. You'll probably be surprises