help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Surge won't hold charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2017 18:21 - edited ‎03-19-2017 18:24

‎03-19-2017 18:21 - edited ‎03-19-2017 18:24

My surge is two years old and all of a sudden won't hold a charge at all. I have cleaned all the ports and changed charging points. As soon as I unplug my surge the screen fades out to nothing. I can't even reset it. When I take it off charge the battery icon is full but then nothing! 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-20-2017 09:24

In response to Bel69

‎03-20-2017 09:24

Nice to see you here @Bel69, thanks a million for trying those steps! Thanks for your recommendation @WendyB. Heart

 

You can also try to restart your Surge while it is plugged in into your computer, if you're able to do so; try it out a couple of time. I'd suggest to wait for the response from Customer Support, as I was able to confirm that they're already handling your case. Please note that you'll get a reply via email, around the next 48 hours after the last interaction.

 

Thanks a million for your patience! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
3 REPLIES 3

‎03-19-2017 22:09

‎03-19-2017 22:09

Please Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-19-2017 22:41

In response to WendyB

‎03-19-2017 22:41

I have already contacted them.  They have replied with the standard have you checked cables are clean etc and reset it. I have replied to them and am now awaiting their reply for further help!

Best Answer

‎03-20-2017 09:24

In response to Bel69

‎03-20-2017 09:24

Nice to see you here @Bel69, thanks a million for trying those steps! Thanks for your recommendation @WendyB. Heart

 

You can also try to restart your Surge while it is plugged in into your computer, if you're able to do so; try it out a couple of time. I'd suggest to wait for the response from Customer Support, as I was able to confirm that they're already handling your case. Please note that you'll get a reply via email, around the next 48 hours after the last interaction.

 

Thanks a million for your patience! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer