03-19-2017 18:21 - edited 03-19-2017 18:24
03-19-2017 18:21 - edited 03-19-2017 18:24
My surge is two years old and all of a sudden won't hold a charge at all. I have cleaned all the ports and changed charging points. As soon as I unplug my surge the screen fades out to nothing. I can't even reset it. When I take it off charge the battery icon is full but then nothing!
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03-20-2017 09:24
03-20-2017 09:24
Nice to see you here @Bel69, thanks a million for trying those steps! Thanks for your recommendation @WendyB.
You can also try to restart your Surge while it is plugged in into your computer, if you're able to do so; try it out a couple of time. I'd suggest to wait for the response from Customer Support, as I was able to confirm that they're already handling your case. Please note that you'll get a reply via email, around the next 48 hours after the last interaction.
Thanks a million for your patience!
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03-19-2017 22:09
03-19-2017 22:09
Please Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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03-19-2017 22:41
03-19-2017 22:41
I have already contacted them. They have replied with the standard have you checked cables are clean etc and reset it. I have replied to them and am now awaiting their reply for further help!
03-20-2017 09:24
03-20-2017 09:24
Nice to see you here @Bel69, thanks a million for trying those steps! Thanks for your recommendation @WendyB.
You can also try to restart your Surge while it is plugged in into your computer, if you're able to do so; try it out a couple of time. I'd suggest to wait for the response from Customer Support, as I was able to confirm that they're already handling your case. Please note that you'll get a reply via email, around the next 48 hours after the last interaction.
Thanks a million for your patience!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.