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Fitbit band

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‎02-22-2017 14:23

‎02-22-2017 14:23

My band is coming apart 😞 . is there anyway to fix this or get it replaced? I don't remember how long ive had my Surge either, I will have to look somewhere on the app I hope. Please help with any advice/procedure for this!...

 

hfmmf.jpg

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3 REPLIES 3

‎02-22-2017 20:14

‎02-22-2017 20:14

The warranty is here

 

https://www.fitbit.com/legal/returns-and-warranty


Please Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎02-23-2017 04:51

In response to WendyB

‎02-23-2017 04:51

Hey @Crewzing6, thanks for popping by the forums! Woman Very Happy

 

Sorry to read about your Surge. Fitbit doesn't have a repair center so you can take it, but as @WendyB said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:

 

  • US/Canada: (877) 623-4997 from 4am to 9pm (PT).
  • UK: 0208 865 3243 from 9am to 6pm.
  • India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! Cat Happy

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Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎02-26-2017 07:56 - last edited on ‎03-03-2017 09:42 by Moderator Alum

‎02-26-2017 07:56 - last edited on ‎03-03-2017 09:42 by Moderator Alum

If your surge is more than 12 months old...NO.  According to Fitbit, you have to throw it away and by a new one from them.  They will offer you a 25% discount though, so you'll only have to spend another $187 instead of $20 to replace a band.  

Yep, because a band that "should" be replaceable broke, you have to buy a brand new device.  Doesn't that sucks?

I'm having the same issue, band is completely coming apart but they told me there is no fix, nor is there one in the works.  I'd have to buy a new one.  I'm thinking that over...buying a different brand of tracker that is.  I'm so mad a Fitbit right now.  I understand they can't warrant the thing for life, I get that, but really...nobody there thought bands might need to be replaced?  Poor planning and design on Fitbits part!

 

Moderator edit: Caps.

Best Answer