help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit is broken?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2017 16:41

‎06-14-2017 16:41

On my Surge The band is ripped and it doesn't hold the charge. Is there any way I could contact Fitbit and get a new one? Thanks

Best Answer
0 Votes
1 REPLY 1

‎06-14-2017 23:48

‎06-14-2017 23:48

If you are still within warranty you can contact customer support via:

 

contact.fitbit.com

 

The warranty runs for 12 months from purchase (or 24 months from purchase if you are in Europe)

 

Best Answer
0 Votes