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Fitbit not syncing

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‎01-11-2016 02:19

‎01-11-2016 02:19

I got a fitbit surge for xmas and I have not been able to sync it to my phone at all. I have tried turning it off, turning my phones Bluetooth off, nothing is working
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‎01-11-2016 05:17

‎01-11-2016 05:17

Hi @Johnsonw, welcome to the Community! hmmm ok I can see you have tried some steps to make your Surge syncs. However it seems that you haven't tried to set up your Fitbit as a new device, so I would like you try that. In addition, if you use the Mobile app to sync, I would like you to make sure you are have the most updated operation system on your iPhone and that you have the latest version of the Fitbit app. 

 

I hope this helps. Keep me posted. Robot wink 

 

Heydy | Community Moderator, Fitbit
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