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Fitbit surge not starting.

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‎01-08-2017 18:14

‎01-08-2017 18:14

 Hello there,

I recently got a firbit surge.However inspite of installing the softawre andsynchronising its still not working.the mainscreen isstuck.Can anybody help please

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‎01-09-2017 05:12

‎01-09-2017 05:12

It's great to see you in the Community @RaajanV! Hope you're having a wonderful day. In order to help your Fitbit to response, please restart it a couple of times and try the following steps:

 

  1. Open Bluetooth Setting on your phone and forget the device
  2. Reboot Bluetooth to confirm it is not there connected
  3. Force quite the App, open it again and go to Account > Surge > delete the Surge from the Account > Remove device (iOS), tap on trash can (Android)
  4. Force quite the App again and go back to Account to reconnect your Surge as a new device

Note: If it is not connecting to your phone check that both Fitbit App and your phone are up to date. Also trying a different device can help, to have instructions for different devices check this post. Feel free to contact Customer Support to get help about this if nothing of this works. Smiley Wink

 

Give it a shot and let me know if that works! Smiley Very Happy

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