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The Surge is showing a wrong map when running on a treadmill

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‎01-05-2017 02:22 - last edited on ‎01-08-2017 10:17 by Moderator Alum

‎01-05-2017 02:22 - last edited on ‎01-08-2017 10:17 by Moderator Alum

I have the same experience with the walking selection while using a treadmill. It will connect to GPS during my session and record an erroneous distance. It even provides a map of my imaginary trek. I have the auto walk &run selections ignored and I have the automatic location selection in acct settings off, as well. I don't leave the phone Bluetooth on while exercising (or phone location, now. Grrr). 

 

 

Moderator edit: Subject for clarify. 

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‎01-08-2017 11:00

‎01-08-2017 11:00

Glad to see you have joined us @Tluvrock!

 

In this case, when you select the Exercise option of your Surge, you would need to choose Elliptical as the exercise you will be performing, because if you choose Walk or Run, the Surge will connect to the GPS and it will give you a map. 

 

You can know if the surge will connect to the GPS during the exercise, because you will see the GPS icon under the exercise's name: 

 

Free run.png

 

By the way, I haved your post from the Android board to the Surge thread to keep sorted our community and your post have more attention for relevant help.

 

I'll be around in case you need anything else! Cat Very Happy

Annie| Community Moderator

Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄

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‎01-09-2017 01:53

In response to AnnieFitbit

‎01-09-2017 01:53

Ok, I'll try the elliptical setting. Thank you
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