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Fitbit surge not tracking sleep accurately

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‎05-13-2016 02:18

‎05-13-2016 02:18

I've have my Fitbit surge for 3 days now and have tracked my sleep twice both times it's saying that the whole 6hours I was fully asleep but my chart shows me being restless and waking up. But the summery at the bottom is all zeros. Can anyone help me? Thanks in advance. Clare
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‎05-21-2016 11:16 - last edited on ‎11-19-2025 09:11 by Fitbit Moderator

‎05-21-2016 11:16 - last edited on ‎11-19-2025 09:11 by Fitbit Moderator

It's nice to see our Community is growing @Clarer3! Hope you're doing great! Cat WinkHave you tried restarting your tracker by following this process and then make sure to follow the steps provided in this thread?

Let me know if it works, have a great weekend! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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