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Fitbit surge screen not working

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‎01-10-2017 13:45 - last edited on ‎01-11-2017 04:00 by Moderator Alum

‎01-10-2017 13:45 - last edited on ‎01-11-2017 04:00 by Moderator Alum

I have my Fitbit Surge since Xmas day, at first when I got it every time I turned my wrist to look at the time the screen light came on in low light conditions. This has now stopped even when using the touch screen it seems to be unpredictable e.g. sometimes it works and sometimes it doesn't. Is the watch set wrong or is there a problem? 

 

Moderator edit: Clarified subject.

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3 REPLIES 3

‎01-11-2017 04:07 - edited ‎01-11-2017 04:08

‎01-11-2017 04:07 - edited ‎01-11-2017 04:08

How you doing @canon6d? Congrats on your new Fitbit! You can restart  your Fitbit Surge and check your Fitbit Settings, swipping the screen to "Settings" > "Backlight" > "Auto or On". If this doesn't work, contact Customer Support so they can give you the next step to try.

 

Keep up the good vibes! Smiley Very Happy

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‎09-05-2017 18:15

In response to YojanaFitbit

‎09-05-2017 18:15

thank you.

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‎09-07-2017 07:07

In response to SunsetRunner

‎09-07-2017 07:07

We are glad to welcome you as member of the Community Forums @SunsetRunner! Hope you find useful the information on this boards! Cat Happy

 

Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!

 

I'll be around in you need help with something! 

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