Fitbit surge will not charge matter what i do.

[Billyboy65]

Ive tried and tried and tried to get my Fitbit to charge , done all the things like trying different usb ports ,cleaning charger , resarts and so on , its getting beyond a joke now with this product which has been such a let down even to get it up and running... HELP ME PLEASE .

[SteveH]

If you've tried all the troubleshooting steps in the help document https://help.fitbit.com/articles/en_US/Help_article/1190/ then, as it says at the bottom, it's time to contact customer support:

contact.fitbit.com

[SunsetRunner]

Since having done everything possible, it's out the hands of the most awesome community.

When contacting the Fitbit Support Team as @SteveH recommended, mention everything you've already tried to speed things up.

Wishing a wonderful weekend

[Billyboy65]

Yes i had problems in getting it to charge etc....But it was all down to human error ( yes me ) by not taking my time to set it proper . Today after almost 4 days trying to get it to work i took my time and done it step by step i done it. But i did have a duh moment and it was a big duh moment i will admit and put my hand up to it ! when it said put tracker near window.................i taught i meant by my laptop as in windows 10 lol so i kept putting tracker by my laptop.........yes duhhhhh. but well happy now with it as all is working how it should so happy days.

[HelenaFitbit]

Welcome to the Fitbit Family @Billyboy65! I'm very glad to hear you were able to sort out the bumps upon setup. 

Please note that I've merged your response to the original thread you've posted; this way we'll have everything in the same place. 

Thank you to @SunsetRunner and @SteveH for their awesome help. 

Let me know if you have any questions! Happy stepping.