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Fitbit surge

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‎12-23-2016 12:14

‎12-23-2016 12:14

I just received a Fitbit surge for an early Christmas present. It started off working great, but now everytime I look at the clock the screen has a glitch in it. It displays the current time and then displays the time from before. I've reset my surge and have even tried switching the clock face and it doesn't make a difference.

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‎12-23-2016 12:48

‎12-23-2016 12:48

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help either take it back to where it was bought and  exchnage it or
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎12-29-2016 16:54

In response to WendyB

‎12-29-2016 16:54

@Stormi10 welcome to the forums! Thanks for joining us. Smiley Wink Have you checked that your timezone settings are correct? Do let me know! Also, please let us know if the restart posted by @WendyB helped you resolve the issue with the time.

 

I'll be looking forward to your new comments! 

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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