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Fitbit surge

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‎11-21-2017 18:42

‎11-21-2017 18:42

My Fitbit surge has a red light right hand side came on yesterday can’t get rid of it any ideas cheers Anne 

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‎11-21-2017 20:23

‎11-21-2017 20:23

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

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‎11-21-2017 21:57

‎11-21-2017 21:57

The same light on my surge just came on tonight. One forum said the red light means an update but I can't find one anywhere. Tried to restart a few times but it pops right back up. 

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‎11-22-2017 01:01

In response to EvieAnn

‎11-22-2017 01:01

The red light means that an error has been detected and usually means a hardware problem. As mentioned, if a restart doesn't clear it then it's time to call customer support.

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