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Flashing Red light while updating

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‎11-21-2017 05:22

‎11-21-2017 05:22

 Upon updating my surge, a flashing red light appeared and won't go off. The surge no longer is detectable on mac or iphone. Any suggestions out there besides contacting customer support? Been there done that. I'm now waiting for the battery to drain before I charge and try again.

 

Best Answer
3 REPLIES 3

‎11-24-2017 03:33

‎11-24-2017 03:33

Hey there @SunsetRunner! Hope you are doing great and enjoying some healthy activities. Smiley Happy

 

Got it! According to the experience of other users you can try these steps, while you're doing so you might be prompted to restart it while reconnecting. It might work, but if not the next option would be wait for support to give you the next step according your warranty information. 

 

Keep me posted.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎11-25-2017 11:57

In response to YojanaFitbit

‎11-25-2017 11:57

Hey Yojana- Thanks for reaching out. The Surge will NOT relinquish the flashing red light. I've done as you suggested, and sorry to say, I'm giving up on fitbit all together. This is my 2nd Surge, and I'm tired of buying a new product every 14 months or so. Thanks for your effort!

Best Answer

‎11-28-2017 07:57

In response to SunsetRunner

‎11-28-2017 07:57

I'm sorry to hear that @SunsetRunner! But in case you change your mind, I'll be around! 

 

Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!

 

I'll be looking forward to your new comments! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer