11-16-2016 16:36
11-16-2016 16:36
Answered! Go to the Best Answer.
11-17-2016 06:30
11-17-2016 06:30
Hey there! Welcome to the Forums @pmh62!
When you're working out it is normal to sweat and obviously your body gets warmer, but even though your Surge shouldn't be having hardware issues; since it is not normal to have fog in your screen and if the backlight is not working either, it's best to contact Customer Support, so they can give you the next step for this situation.
In case that you have any questions about it let me know, I'll around!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
11-17-2016 06:30
11-17-2016 06:30
Hey there! Welcome to the Forums @pmh62!
When you're working out it is normal to sweat and obviously your body gets warmer, but even though your Surge shouldn't be having hardware issues; since it is not normal to have fog in your screen and if the backlight is not working either, it's best to contact Customer Support, so they can give you the next step for this situation.
In case that you have any questions about it let me know, I'll around!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.