Friends Not Appearing On App

[Drinarev]

My app says I have no friends with fit bits but I do, how to I find them in face book?

[Gordo923]

I'm having same problem , when I search Facebook friends with the app it never connects

[Drinarev]

I've asked my friends that have Fitbits and they connected fine with others: Sent from my iPhone

[Drinarev]

Don't know what to do then, can't get a proper answer

[AngelaMa]

Hello @Drinarev and @Gordo923 welcome to the Fitbit Community! It's great to have you here! 😉 First, you need to be 100% sure of having your friend's Fitbit email address or be sure that they use the same email on Facebook and Fitbit. You can read our Add Friends article to have instructions on how to do this.

Let me know if this helps! 🙂 

[Drinarev]

Thanks but everything is set up ok but it's still not working. Drina Sent from my iPhone

[AngelaMa · Accepted solution]

Hello @Drinarev hope you are having a very active day! 🙂 if your Fitbit and Facebook accounts are linked but you are not seeing your friend suggestions, please review the following:

1. Your Facebook friends do not have their accounts linked.
2. Your Facebook friends do not use Fitbit.
3. If you previously ignored the friend suggestion, it will not reappear.

Fitbit will only find Facebook friend suggestions if your friends also have their Fitbit and Facebook accounts linked. 

Let me know if this helps! 🙂