I recently got a Fitbit Surge for Christmas that I've been enjoying considerably. I love having a record of my daily biometric data, phone notifications (although limited), and music control (again limited).
My initial interaction with customer service was positive, I had a flaw in my display that fitbit immediately replaced. They then told me to RECYCLE the flawed device. Which I did.
Yesterday, I was pleased and excited to hear about the release of the Blaze. The Blaze looked so much cooler and had more complete features! However, I was a little sad that they released/announced it so shortly after I had just recieved my Surge.
No problem, maybe Fitbit would have an exchange or upgrade program? Nope. Since I didn't buy it from them I couldn't exchange it or return it to them. Okay, maybe I could return it to Target where this was originally bought? No, since I recieved a replacement, Target won't be able to find the product in their system and thus cannot do anything.
So now I'm stuck in this awkward area with a device that I had recieved less than two weeks ago that nobody will accept. Frustratingly, these policies were not known to me when I had gotten the replacement. If I had known that the Blaze was coming out, I wouldn't have even bothered with a replacement and returned the original product to Target and waited on the Blaze.
Fitbit offered to give me a 25% discount if I sent the Surge in. I appreciate the gesture, but I don't think thats fair considering:
- $230 was paid for the Surge
- I still have to give up the product
- I still have to pay $150 for the Blaze
- The only reason I'm in this mess is because I did what they told me to do
Sorry about the rant, but just wanted to share this story so that others are aware of these wonky policies.
