help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS can't stop tracking

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2018 16:18 - last edited on ‎03-16-2018 12:38 by Moderator Alum

‎03-14-2018 16:18 - last edited on ‎03-16-2018 12:38 by Moderator Alum

GPS will not stop once started even fit bit live cant help! my watch once again is going strong till battery runs out now its been going 6 hrs 34 mins leaving me without a normal watch!!!

 

Moderator edit: Subject for clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-16-2018 12:37

In response to hornby

‎03-16-2018 12:37

Hi @hornby! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community @WendyB, good suggestion! Woman Happy

 

Good to know that you've found support there, sorry to hear that your Surge is not responding. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
5 REPLIES 5

‎03-14-2018 20:26

‎03-14-2018 20:26

Please Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-15-2018 00:54

In response to WendyB

‎03-15-2018 00:54

i do not have a twitter account but have been in touch with fit bit hun but nothing has worked left feeling very unhappy but thank you all the same.

Best Answer

‎03-16-2018 12:37

In response to hornby

‎03-16-2018 12:37

Hi @hornby! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community @WendyB, good suggestion! Woman Happy

 

Good to know that you've found support there, sorry to hear that your Surge is not responding. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎03-16-2018 13:00

In response to hornby

‎03-16-2018 13:00

@hornbyJust so you know there are several ways to contact support. I always use email or chat

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-22-2018 05:40

In response to WendyB

‎03-22-2018 05:40

Thanks @WendyB! Great suggestions, I think that it's best to continue via email in this case!

 

Have a good one.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer