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Giving up on fitbit

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‎11-25-2016 17:23

‎11-25-2016 17:23

My family (of four)  have all had fitbits for 2+years but will sadly be giving up on them. I just bought my husband a new Blaze for his birthday that I planned to give him on 12/2 but will be returning to Amazon. I've had a surge for 2 years but have found the quality in the band to be lacking (my first was replaced due to the band peeling away at about 12 months) and now my replacement has peeled away in about 6 months and my screen face just randombly goes blank. The best Nikko in customer service could offer me is a 25% discount on a new surge. I'm not willling to buy an almost 300.00 prouduct I have to replace every 6 months. So it looks like even though we will forfeit sleep monitoring we will be going with the apple watch from here on out. It's too bad too, because I honestly love my surge I just wish the band would last longer than 6-12 months for the price of the product. 

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‎11-25-2016 17:26 - edited ‎11-25-2016 17:26

‎11-25-2016 17:26 - edited ‎11-25-2016 17:26

Surge customer service if you want to keep us. We're here. Please reach out. I want to stay with you. It's up to you though to give me a quality product I can believe in. 

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‎11-26-2016 00:16

In response to nerissa.gagne

‎11-26-2016 00:16

You need to contact them if you want help.

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-26-2016 04:40

In response to WendyB

‎11-26-2016 04:40

I did contact them. Unfortunately they were not able to help.
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‎11-26-2016 11:09

‎11-26-2016 11:09

 

I'm on Surge number 3.   This will be the last one.  I really like Surge, but problem after problem and there is no redesign.   Lots of great stuff for other FitBit products.  I feel FitBit is just allowing the Surge to go extinct 

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‎11-26-2016 12:07

In response to art435

‎11-26-2016 12:07

Fitbit released new trackers with exchangeable bands (Fitbit Blaze, Alta, Charge 2, Flex 2), there's no Surge 2 yet, it's unknown if fitbit will release a Surge 2 (with exchangeable bands).. 

 

It's possible to for example sell the replacement tracker on a second hand website.. and use the money partially for getting another tracker (with exchangeable bands)..

 

Feel free to add your vote / comment to jball40 's suggestion on the Feature Requests subforum:

 

https://community.fitbit.com/t5/Feature-Suggestions/Trade-in-Upgrade-Program/idi-p/628830

 

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