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Gps drop out

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‎09-26-2016 14:00

‎09-26-2016 14:00

Is it possible to adjust a gps tracked run?
I recently ran a marathon and my surge appears to have missed about a kilometre of the marathon, very near the end.
The gps drops out and It picks me back up accross the othe side of a river and crossing the finish line. The gps line makes it look like I've swam accross the river instead of going up to the bridge ahead.
It's frustrating not to have the full distance tracked
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‎09-27-2016 05:41 - edited ‎09-27-2016 05:42

‎09-27-2016 05:41 - edited ‎09-27-2016 05:42

A warm welcome to the Fitbit Community @Scottmckay! 

 

Unfortunately, this is an example of the natural innacuracy of GPS tracking.  Recently, I read that the best the satellites can do is to put you within 10 ft of your position.  This is the satellite accuracy and has nothing to do with the quality of your GPS chip. Also, "stuff" blocking the signal interferes with accuracy.  Are the buildings really close together?  Are there lots of trees in your neighborhood?  

 

I would recommend making sure that:

1. Make sure that you have cell data turn on if you are out of Wi-Fi range.

 

2. Turn on Background App Refresh by: opening your iOS settings > tap general > tap Background App Refresh > Find the Fitbit App and make sure it is turned on.

 

3. Lastly, make sure that you have Location Services enabled for the Fitbit App. This can be done by: opening your iOS settings > tap Privacy > Tap Location Services and make sure the Fitbit App is either set to "While Using the App" or "Always".

Keep me posted if this helps!

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

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‎09-27-2016 05:49

‎09-27-2016 05:49

Thanks for the feed back.
Most of the run was on a tree lined road and that was all picked up. The area where it missed was a wide open road with very low buildings.
I was hoping it would be possible to adjust the run length in the app to show a complete marathon or adjust the tracked route to pull my run to the bridge ahead as this would then complete the run. But that doesn't seem possible.
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