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HR Sensor not Working - Now Fixed

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‎01-16-2016 17:11 - last edited on ‎01-17-2016 03:25 by Moderator Alum

‎01-16-2016 17:11 - last edited on ‎01-17-2016 03:25 by Moderator Alum

HR monitor quit working. The green lights on the back were out. I cycled through on/auto/off to no effect. I found "shutdown" under settings. After the shutdown, I pressed the left main button and voila, HR monitor and green lights working again. Passing along....

 

 

Moderator Edit: Subject for Clarity

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3 REPLIES 3

‎01-17-2016 03:27

‎01-17-2016 03:27

A warm welcome to the Forums @Greenflash. Thanks for troubleshoot this inconvenience by yourself and for passing along the steps you did to fix this issue. It is great to hear that your Surge is now working. 

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-17-2016 03:33

In response to AlejandraFitbit

‎01-17-2016 03:33

Epic @Greenflash

 

coollogo_com-18803402.jpg

 

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0 Votes

‎01-30-2020 07:24

‎01-30-2020 07:24

What is Voila. I am facing the same issue. please help me how can i reset HR sensors not working.

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