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Heart rate tracker erratic and sleep not tracking either

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‎04-14-2016 13:35

‎04-14-2016 13:35

I have only had my surge for. Couple of months but over the last week the heart rTe tracker seems to stop recording for long periods at a time, on one day it only tracked for couple of minutes. It is also does not seem to be tracking sleeps anymore as according to the dashboard I have not slept since Monday.
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‎04-16-2016 06:25

‎04-16-2016 06:25

Hello @Obsessedrower, welcome aboard to our community. I suggest to try with a restart:

1. Press and hold the Home and Select buttons (left and bottom right) for 10 to 15 seconds, until you see the screen flash or start to dim. 
2. Let go of the buttons. 
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. 

 

After you have done this your tracker should work fine. Let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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