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Help, Fitbit Surge not syncing with iPad.

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‎02-13-2016 20:52 - last edited on ‎03-14-2016 15:16 by Moderator Alum

‎02-13-2016 20:52 - last edited on ‎03-14-2016 15:16 by Moderator Alum

My Surge works awesome, and has for weeks.....but now it won't sync with my iPad or my phone and download my recent activity through Bluetooth......what can I do????? I've tried reloading Fitbit ap on both.......help!!!!

 

Moderator edit: updated subject for clarity. 

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‎02-13-2016 21:13

‎02-13-2016 21:13

Moved topic to correct product forum to get more accurate advice

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‎02-20-2016 16:56 - edited ‎02-20-2016 16:56

‎02-20-2016 16:56 - edited ‎02-20-2016 16:56

Welcome to the Community @Hagroves! The first I recommend is that you restart your Surge, this will release any information on your Surge, rest assured you'll keep your information. Thanks for moving the post @SunsetRunner! 

 

Since you mentioned you're using 2 mobile devices to sync your Surge, the following article may be useful for you. 

 

Let me know how this works! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

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