Help understanding my stats

[CleberDelfino]

I bought a Suge HR at 3 month ago.

I am very sad about this device:

1. When I ride bike, the device is couting steps and floors. I rode 43Km and I see 10.000 steps.

2. I am using Garmin edge 1000 to register my rode and I see "double" register of calories, the register from garmin (ok) and the total wrong from the steps.

3. Still using Edge 1000, I see totally diferent HR when comparison between surge in my pulse and garmin in my chest. The diferences are totally absurd.

I am only using Surge by a simple Watch to see the hours and the date.

I made all sugestions and configurations possible. The problem still the same.

Is this possible to make an update or the device is bad?

Moderator Edit: Personal information removed

[marfar]

I believe that you have high expectations from a small device! I remember that ten years ago I used my fingers to count steps! One hundred steps for every finger! And now we have GPS applications, and the number of steps is not very important! Why ? Because we have become too sophisticated! The devices are tools! But I can I compete every day with friends at the end of the world! And communicate! And be more diligent today, tomorrow and always! Do not be sad ! Make friends and progresses! Say, you walk briskly today? This is what matters !

[YojanaFitbit · Accepted solution]

Welcome to the Forums @CleberDelfino! Thank you for your participation in this tread @marfar. 

It's great that you're using Fitbit to improve your workout routines. You shoudn't get steps if you're using the option "Bike" in your Surge, since steps are not taken when you're using the Multi Sport feature. You get distance, duration and calories; it might track some floors too, but it'll depend on the surface where you're biking.

If you're still getting steps while doing biking activities, please send a screenshot of the information so we can futher assist  you!

I'll be around!