Surge having syncing issues

[oodlesnnoodles]

Hi,

I haven't been able to sync my Surge for almost 2 months! It won't sync at all despite all of the different remedies i have read about- powering down, reinstalling all software and tracker, trying differenct ports, cleaning the tracker and plugs, moving my phone to the other room. Nothing works, when i went to reinstall the tracker- it gave me an error message of it's having problems communicating with the tracker, which was new. I usually get the standard error when syncing. I exported two months of data out just to empty it out as well.

The watch works perfectly when im running and shows good data, just can't get it out and update the time obviously.

Any other suggestions?

[oodlesnnoodles]

Additionally- i have windows 7. I don't have it connected to any mobile devices.

[mrbalihai]

Sounds very much like the same issue my wife and I are having. We are both using Windows 7 systems and both of our fitbits (Surge and Charge2) stopped syncing two days ago for no apparent reason. We can still sync manually through the desktop client, but have to hold our fitbits right next to the dongle in order for them to be detected, so seems as if something has affected the range.

With so many people suddenly experiencing sync issues recently, I have a suspicion that there was a recent firmware/driver/software change, either by fitbit or Microsoft, that's behind this.

[joom]

my surge is no longer syncing...Monday was the last time.

[SantiR]

@oodlesnnoodles @mrbalihai @joom Welcome to the Fitbit Community! That is strange! Thanks for trying any tips you have found on the Community to fix this issue.

I recommend checking this syncing master post as you will find syncing troubleshooting steps for any kind of platform you may be having trouble with. That should certainly help.

If you already did the steps, try them once again, and if it is still not syncing; report the problem to customer support to get further assistance! 

Hope this helps. Let me know how it goes! 

[FAM]

My Surge's time went bonkers this morning.  It was an hour off.  So, I followed the instructions for fixing/redoing/whatever.  When I went to the time zone, it was in Samoa, but that was the correct time zone in numbers, i.e., 10:00 a.m.   I eventually found Central time, and resynced, but on the list, the Central time was set for 5:a.m. and when I synced again, it changed the time on my Surge to that time.  This is really, really weird.  I have never had this problem before.  What now?  Good luck to us all.  Thanks for any help you can give me.

Oh, and my Surge is fully charged.

Well,, I got it fixed, but don't have a clue how.  I resynced and the time went to where it's supposed to be.

Good luck to us all!

[SantiR]

@FAM Welcome to the Fitbit Community! I'm glad to hear that you were able to have this strange problem fixed. 

I guess that once it was re synced, it took the correct time that was set up on your Fitbit account and it reflected on the Surge. If it ever happens again, make sure to reset the time on your account as you did before and then sync your tracker. This should work for other users as well!

Also, check the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want!

Keep me posted! 

[Tyrian]

I too am have been experiencing syncing issues with my Surge over the past few weeks.

It went from syncing perfectly (I have All Day Sync enabled) to failing to sync at all, seemingly overnight with nothing having changed.

I tried everything in the multiple threads on this without any luck, reseting the Surge, "Forget this Device" from BT settings, resetting phone etc etc. Tried multiple phones and the PC, nothing worked.

So I started trying a few left field ideas until I finally found one that works. Not ideal, but it does work everytime and has me going for now.

Firstly I open the FitBit app on my phone and wait a little while until I am sure it isn't going to sync.

The on the Surge itself, I go to Settings->Classic Bluetooth, and select pair. Often I will have to do this twice as the Surge often crashes as you cycle past "on" the first time. When I do finally select "Pair", the app connects to the Surge almost instanteously and I can stop the pairing process and the app will remain connected until it is closed.

Hope this helps someone else having problems.

[SantiR]

@Tyrian I hope you're doing well! Thank you so much for sharing the workaround that worked for you. It is very interesting, thanks for discovering it. I'm sure other users who might be experiencing this same issue will try your workaround and will have it fixed.

It is also good to check this syncing master post and try those steps once again depending on the platform you are using, it is always good to try troubleshooting steps more than once.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for some Fitbit friends to compete with and so challenges, check this friends thread to add some.

See you around! 

See you around!

[jmcpherson]

Its not as strange as fitbit makes it seem.  There are multitudes of people having this same problem and there is no fix.

[Dyfi]

Mine not synced since 24th October 🤔

[YojanaFitbit]

Welcome to the Forums @jmcpherson and @Dyfi! 

If your'e still having syncing issues, please verify that your mobile device and Fitbit App is up to date, also go to  the Bluetooth settings of your phone, and delete the Fibit Surge from there so  you can reconnect it as a replacement device. You will find this option under account.

In case that it is having issue connecting back try to restart the tracker by pressing and holding the left and lower right buttons until the tracker dims and you press any button to bring it back on; and this has not worked, I would recommend contact Customer Support, they will assist you with this.

Hope this helps and let me know if you need more help! It's great to have you in the Community!