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Home Button not responsive. very frustrating

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‎10-23-2017 20:26

‎10-23-2017 20:26

This morning I noticed that my home button is not responsive. I pressed a couple of times, and sometimes it starts the music on my phone. but when i pressed the home button once, nothing happens. i am unable to get to any menu, can't initiate exercise or run or timer. this is very frustrating as i use it everyday for workout.

 

i searched through the forum and have tried changing the clock face and re-sync it. unfortunately, the home button is still not responsive. this surge is a replacement as my previous tracker had severe fogging issues.

 

can anyone advise me what to do and how can i fix it without buying another replacement. i like fitbit products, unfortunately their product doesnt last at all!!.. after the one year warranty period, things start to break down.

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1 REPLY 1

‎10-25-2017 12:30 - edited ‎10-25-2017 12:33

‎10-25-2017 12:30 - edited ‎10-25-2017 12:33

Hi @Jaclynteoh! It's great to see that you've visited the Fitbit Community.

 

Thanks for posting your input here and for trying those steps. I've got in touch with our Support Team, so they can give you a hand with this. Keep an eye on your email inbox!

 

Have a good one!

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