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Home button on Surge

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‎07-19-2017 10:53

‎07-19-2017 10:53

It seems that my issue is not new - but is the Home button on the Surge really as poorly implemented as it seems to be? I too have the issue where I have to press it many times before it does anything - if it does anything at all. Not being able to easily toggle back and forth renders much of the unit meaningless. I've had it for less than a week. I'm rather shocked that the button has as many problems as it does and FitBit hasn't addressed the situation yet.

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‎07-20-2017 08:10

‎07-20-2017 08:10

Hope you are doing great and enjoying some healthy activities @EricSOberg. Congrats on your new Surge! Woman Very Happy

 

Since those steps didn't solve the issue you're having, I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

 

Let me know if you have questions about it! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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