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[May13]

...... please delete this post

[LanuzaFitbit · Accepted solution]

Welcome to the Community @May13!

There is a chance that the Bluetooth connectivity was corrupted in some way. Let's try to restart the connection with these steps:

1. Go into your iPhone's Bluetooth settings.
2. Look for the Fitbit Surge in there and then remove it from the paired devices list.
3. Go into your Fitbit app and on to the account tab.
4. Select 'Setup A New Device' then tap on the Surge and follow the instructions that show on the screen.

This should get the Surge to sync and work correctly once again.

Please try that and let me know how it goes! 

[May13]

please delete this post.......

[SimonMcC]

Hi

I have exactly the same problem.  I've had my Surge for about a year and it's been perfectly fine until a couple of days ago.  It ran out of battery (something it's done before) and after charging it, it has failed to connect back to my iPhone 6+.  I'be tried reconnecting to my iPhone, iPad and Mac - all have failed.  It's definitely a problem with the Surge!  Have tried all recommendations listed in this forum and none work.

Help?

[LanuzaFitbit]

Hello @May13 and @SimonMcC! 

In this case I'd like to suggest that you both try a small test. Turn off the Bluetooth on your iPhone and then run the setup process on another mobile device or computer that is available. Let me know what happens when you try this.

Look forward to getting more information on the matter.

[SimonMcC]

Hi

Thanks for the reply.

I've tried that previously, but no joy - as a result I'm convinced the issue is with Fitbit bluetooth.

Cheers

[May13]

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[LanuzaFitbit]

Thanks for letting me know that you tried the steps I mentioned @May13 and @SimonMcC!

@May13, In this case I'd like to ask you if you have any other devices that you could use to try and sync your Fitbits? Perhaps another mobile device or a computer. That way we could determine what is happening. If you have a computer be sure to download the Fitbit Connect software and to plug your USB dongle into a working USB port to get your Fitbit to sync.

Look forward to your reply so that I can determine what is happening.

[SimonMcC]

Thanks @LanuzaFitbit

I have an iPhone, iPad and Mac - all have previously connected successfully.  

I've tried on each individually, ensuring they are the only device with bluetooth operational each time.  Unfortunately I still get the same result - no device recognises the Surge.

This just tells me that the Surge is the faulty device.  I can;t think of any action other than returning to the supplier to fix or replace.

Cheers

[LanuzaFitbit]

Hello @SimonMcC!

First, I'd like to apologize since you had already mentioned that and for some reason it went over my head.

Second, please keep an eye on your email's inbox. I've reached the limit of what I we can do on the Community Forums.

If you have any questions, please let me know.

[TomMascolo]

You guys can't ever seem to say, "It sounds like your Surge is broken," can you?  We all spend hours and days trying to reboot or look at other devices when the other device (my phone) is working just fine with all my other Bluetooth devices, including other Fitbit devices.  In my case, it started out not automatically syncing and I had to manually synchronize it for a day or two.  Then I couldn't even do that so I monkeyed around with rebootingting the phone and Surge, deleting the app and reinstalling, turing Bluetooth on and off, deleting the Surge and reinstalling it but then it wouldn't even connect to the tracker.  Later, the phone couldn't even find it to try to connect.  The Surge pairing is broken. The Surge now doesn't even say the correct time.  It's done.  It happens.  Just say so.

[LanuzaFitbit]

Hey @TomMascolo! 

Thanks for your feedback. As I mentioned above, please keep an eye out for your inbox. 

Let me know if you have any further questions.