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How to fix my Surge Band

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‎07-03-2017 10:43 - last edited on ‎07-12-2017 14:19 by Moderator Alum

‎07-03-2017 10:43 - last edited on ‎07-12-2017 14:19 by Moderator Alum

I've been a Fitbit user for about a year and a half now. Within this time I've gone through 2 surge  watches. Now while I am amazed at the technology of Fitbit and everything it offers, I am extremely disappointed at the quality of the Surge. This watch is branded as the wearable for a really active lifestyle and it has yet to deliver in my active lifestyle.

Any suggestions out there on what I should do to get my watch repaired or replaced? 

 

Moderator edit: Clarified subject

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5 REPLIES 5

‎07-04-2017 05:47 - last edited on ‎07-04-2017 06:36 by Moderator Alum

‎07-04-2017 05:47 - last edited on ‎07-04-2017 06:36 by Moderator Alum

@Ferris_D If your Surge has Band issues there are replacement bands on Amazon. If there are any other issues that make the watch unuseable then you're out of luck. They are considered "disposable." You can buy another Surge. But its documented history of a high failure rate should raise a red flag. There are other manufacturers that sell more durable Sports Watches. If you have the time, browse the Surge Forum and see what actual users have to say. Good luck. PS I'm on my 4th Surge in 18 months. The first 3 have all failed for different reasons. When this 4th one dies (and its warranty) I am moving to Garmin. The Surge concept for me is a 10. Its quality doesn't even register as a 0.

 

Moderator edit: Format

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎07-05-2017 07:44

In response to VF31AE3

‎07-05-2017 07:44

Nice to see you around @VF31AE3. Glad to see you on board @Ferris_D, welcome!

 

In regards to your question, Fitbit doesn't have a repair store or a place so it can be repaired. For you to have the best possible experience I've requested to our Support team to create a case on your behalf to check your warranty options. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

 

Have a great day! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-05-2017 13:48

In response to VF31AE3

‎07-05-2017 13:48

Thank you for the information. I definitely will check it out. 

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‎07-11-2017 10:35

In response to Ferris_D

‎07-11-2017 10:35

My pleasure @Ferris_D! Anything else please let me know! And if you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

 

I'll be around! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-11-2017 16:34

In response to Ferris_D

‎07-11-2017 16:34

Git that replacement before your warranty runs out cause when it does they won't be replacing squat. Oh and the warranty date applies from your original devices purchase date or DOES NOT start from scratch with the replacement device. Trust me I have been through this. Praise the lord for Prime day cause I just upgraded to a Garmin that you can change the strap on!

Happy jogging buddy

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