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Incorrect data on dashboard

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‎01-04-2016 10:25

‎01-04-2016 10:25

I have just put on my surge watch ready for my workout and synced it to my iPhone. When I got the dashboard up it says I have burned 4503 calories and been active for 456 minutes! This is obviously wrong as I have only just got it out of the drawer and put it on. Does anyone know why this is?

Thanks
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‎01-04-2016 11:35

‎01-04-2016 11:35

I would expect it to show some calories because it estimates your base matabolic rate even if you're not wearing it.  However that's far too large a number and it shouldn't show any active minutes.  Did it also show 4503 calories on the watch?

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‎07-20-2016 15:19

In response to chris2121

‎07-20-2016 15:19

@Hannaahh22 welcome to our Community. I agree with @chris2121 that even if it is normal to have some calories your watch was showing too much. Has this normalized now? Has your Surge gone back to showing normal information?

 

Let me know, I will be glad to help you out! See you around!

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