Loading a surge onto an account

[carlsandra]

I gave my partner my surge as I got the blaze but it doesn't load and just comes up with certificate is corrupted, I tried loading via the phone and it just goes around in circles for about an 1 hour and longer.  What can I do.  The surge doesn't show up on my account.

[SunsetRunner]

Welcome to the Forums @carlsandra! Could you tell me where the "certificate is corrupted" message appears? If it's in your partner's phone, share a screenshot of it. Did you create a new account for your partner? If you did, where are you trying to set up the Surge, through a mobile device or PC? Which operative system the mobile device or computer is: Mac, Windows, iOS, Android, Windows phone? Having that information will help me to further guide you through this process.

Looking forward to your new comments.

[carlsandra]

I created a new account for him and loaded a flex which loaded and he really enjoyed so I thought I would load the surge and upgrade him. At first I tried to load the surge through his Apple phone which was my old phone but it tried to load for an hour and a half but didn't go any further. I then tried to load it through the computer on a Windows 8 system and that is when the corrupted certificate comes up.

Sent from Sandra's iPad

[SolangeE]

Hello there, @carlsandra! Hmmm.. Have you checked if you have the latest version of the App on that phone? Also make sure that it is compatible. And could you please attach a screenshot of the message you are getting?

Let us know!