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Missing Clasp - Surge

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‎05-17-2016 06:46 - edited ‎05-17-2016 09:13

‎05-17-2016 06:46 - edited ‎05-17-2016 09:13

IMG_1114.jpgI purchased a Surge over a year ago and love it. Today, the clasp broke and I can't find it. 

 

After calling support, they offer a 25% discount on a new Surge. Really? I cant find a replacement clasp anywhere online and find it hard to believe that Fitbit would make me purchase a completely new unit (that's working fine) because a 50 cent piece fell off. 

 

The pins are still there waiting for a new clasp. Can someone help? 

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2 REPLIES 2

‎05-17-2016 15:56

‎05-17-2016 15:56

Oh no!
I came online hoping to find somewhere I can just replace the clasp because it's somehow popped off in the course of my day yesterday! I've only had it for one week I'm devastated!

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‎05-17-2016 16:36

In response to weightshr

‎05-17-2016 16:36

You can get a replacement with the warranty.

Jeff McClurg
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