help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moisture in the Surge screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2017 14:05 - last edited on ‎03-15-2017 07:33 by Moderator Alum

‎03-14-2017 14:05 - last edited on ‎03-15-2017 07:33 by Moderator Alum

I was running in a slight drizzle and afterwards my Surge screen fogged up. I've tried putting it in rice and also on the heating vent. Nothing helps. Now I can't swipe to the different screens. Any suggestions would be appreciated! Thank you.

 

Moderator edit: Clarified subject.

Best Answer
4 REPLIES 4

‎03-14-2017 14:25

‎03-14-2017 14:25

Hi, @JimmiG, don't worry!  I expect you simply haven't left in rice long enough.  Make sure your Surge is completely submerged/ covered in a bag of rice and leave it there for at least 48 hours, and longer if you can bear to be without it that long.

 

Patience is the key... Let us know how it goes

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎03-14-2017 14:26

‎03-14-2017 14:26

Welcome to the forums!

 

How long did you leave it in the rice? Should be at least 2 days

 

Otherwise contact support and see what options they have for you

 

Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-15-2017 06:09

In response to Julia_G

‎03-15-2017 06:09

Thanks for this input. I'll try to be more patient.

Jimmi
Best Answer

‎03-15-2017 07:31 - edited ‎03-18-2017 09:14

In response to JimmiG

‎03-15-2017 07:31 - edited ‎03-18-2017 09:14

Hey there guys! Welcome to the Family@JimmiG! Feel free to keep posting your inquiries we all are here to help. After at least 48 hours of putting it in rice, you might have the option to restart it. You can do so and leave the tracker plugged in while you're doing so. Smiley Frustrated

 

Give it a shot and let me know if that works! Smiley Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes