My 4th Surge just bit the dust--done with fitbit

[SurgeUser1]

I have returned two surges for condensation in the display--no water exposure--and one for a broken band for cracking at the screws, now I have another for cracking at the screws.  What a piece of junk.  They can't make a band that doesn't crack at the attachment point?  Don't they test this stuff?  Why would you build a device that cracks and gouges the user's wrist in such an uncomfrtable way?  Why can't this device stand up to sweat on a long run without getting condensation inside of the face?  I have tried to use my Surge (including replacements) for almost 2 years now with nothing but problems.  I will attempt another replacement, but I doubt they will support that.  Of not, then I am done with fitbit.  I will be going back to a basic G-Shock watch with no frills, yet outstanding reliability.  I will probably use my phone or my Garmin Oregon 600 for GPS from here on out.

[Exercisemaniac]

i am very sorry to hear this @SurgeUser1 maybe the best thing to do is to get a fitbit with interchangable bands like the fitbit blaze or charge 2 or maybe even the flex or flex 2 yes they do not have their own GPS but it is the only thing i can think of again i am sorry hope this helps!

[YojanaFitbit]

It's nice to see you around @SurgeUser1, and @Exercisemaniac thank you for your participation! 

I'm sorry for the inconvenience. We appreciate the information in regards of  your Fitbit Surge band, but I encourage you to contact our Support Team via email here, you can chat with them or call(877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends to see your options; I wish you can get a good option so you can stay within the Fitbit Family. Nevertheless, please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Let me know if you have questions about it, I'll be around! 

[SurgeUser1]

I reported this issue through Fitbit a few days after my original post.  They didn't even read my submission because their response asked me for all the details I already provided and I responded to that inquiry but have received no responses to that or two subswuent pings on the issue.  

[YojanaFitbit]

Great to see you again @SurgeUser1! Thank you for the feedback about your experience with the support team. I'll pass along the information, if you contact them via emails the response might take around 48 hours, so please be patience or try call them directly if you want to update your case and speak with a Fitbit representative. 

Have an awesome day!