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My Fitbit Surge is inaccurate recently

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‎12-14-2018 03:00

‎12-14-2018 03:00

Hi

I have my Fitbit Surge for over 2 years. Until recently it worked fine.

The last few months I've noticed that the step count and HR measuring is not accurate.

Today, for example, I exercised on a trendmill for 40 minutes at average speed of more than 6 km/h. The trendmill displayed that I passed 4.8km while the fitibt showed 2.05km. This happens quite a lot recently.

Do you know what can be the problem and how to fix it?

Tx in advance!

David

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‎12-14-2018 11:22

‎12-14-2018 11:22

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

 Hope to see you around the forums! Join in on the discussions forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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