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Surge wont sync to new Android phone

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‎12-19-2018 08:44

‎12-19-2018 08:44

Bluetooth is on 

Searches but cant sync

Anyone else encounter this?

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2 REPLIES 2

‎12-19-2018 11:27

‎12-19-2018 11:27

Is the device you are trying to sync to a supported device?

 

 

 https://www.fitbit.com/devices

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‎12-20-2018 07:39

‎12-20-2018 07:39

Welcome to the Fitbit Community @Vzhz! It´s nice to see you here. I´ll be glad to assist you with your syncing inquiry. Thank you for sharing your details. 

 

As our friend @SunsetRunner mentioned. Could you please let us know which device are you trying to sync with?

 

In the meantime you can try the steps from help article Why won't my Fitbit device sync?

 

I'll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

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