For a month munch fathers fitbit just won't sync. I think the Bluetooth may Be broken - is that a possibility? It for instance shows the battery meter with some accuracy but will register no steps. I have reinstalled, restarted, literally tried everything mildly obvious. I can't get it to pair with a new phone either. Any advice?
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @LogicalHarm! Nice to have you here in the Forums! 
That's a long time without a Fitbit! Thanks for trying those steps, I'd like to know what is the phone that you're using; please check if this model is in the list of supported devices. And make sure it's up to date too. Here you will find some steps to try after that:
- Reboot your phone Bluetooth
- Plug your Fitbit into the USB port and restart it a couple of times, leave it connect while you're finish the process.
- Force quite the Fitbit App and try to set it up again, if you encounter an error try the restart again.
- If you have a computer you might be able to test your Fitbit by connecting it via Wireless Dongle using the Fitbit Connect option to make sure it works.
Hope this helps, let me know if you have more questions! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
You're right @LogicalHarm! And thanks for confirming that information, as you already tried the suggested steps I got in touch with our Team so they can give you a hand with that, they will be getting in touch with you directly!
I hope they can help you with that as they have special tools to check that type of issues! 
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