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My Surge is doing a chirp

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‎01-04-2016 10:13 - last edited on ‎01-04-2016 11:28 by Moderator Alum

‎01-04-2016 10:13 - last edited on ‎01-04-2016 11:28 by Moderator Alum

My Fitbit woke my wife when it was making a chirping noise. Does anyone know why? Heart rate was fine, and battery right around half. Just wondering.

 

 

Moderator edit: subject updated for clarity

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‎01-06-2016 10:56

‎01-06-2016 10:56

A warm welcome to the Forums @Alleganyccr. If your tracker made a noise that is not normal, I recommend Restarting the Surge but if you continue with this inconvenience, feel free to contact our Support Team, for a faster solution you can contact them via phone or chat.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-06-2016 10:57

‎01-06-2016 10:57

@Alleganyccr Welcome to our friendly community! This is definitely not a normal behavior for your wife's tracker. I suggest you try a restart (try it two or three times in a row) to see if this corrects the issue. My guess is that the vibration motor may be defective but our team can see your tracker in more detail so if this continues then please contact our Support Team.

 

Keep me posted! 

Alvaro | Community Moderator

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