Need help syncing my Surge

[TowerOnePro]

I bought it at the end of December 2015 and have regretted ever since. Thought I could get used to the dimly lit screen and short battery life. Then of course a few months into 2016 the Blaze came out.  I contacted Fitbit about doing an upgrade (although it was cheaper than what I paid for the Surge) since I'd only had the Surge for 13 weeks. Naturally I was told I missed it by a week since I was now over 90 days into owning the Surge. Oh well I manged to keep moving forward with what I had.   Now 1 year and 8 months into it, this useless hunk of plastic won't stayed synced, the battery barely makes it past 2 days, the wrist band is breaking apart underneath where its attached to the watch body and of course today it stopped working altogether.   Any recommendations on what's better out there? Thanks!

[karenhump]

I have continuous syncing issues as well. M

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@TowerOnePro wrote:

I bought it at the end of December 2015 and have regretted ever since. Thought I could get used to the dimly lit screen and short battery life. Then of course a few months into 2016 the Blaze came out.  I contacted Fitbit about doing an upgrade (although it was cheaper than what I paid for the Surge) since I'd only had the Surge for 13 weeks. Naturally I was told I missed it by a week since I was now over 90 days into owning the Surge. Oh well I manged to keep moving forward with what I had.   Now 1 year and 8 months into it, this useless hunk of plastic won't stayed synced, the battery barely makes it past 2 days, the wrist band is breaking apart underneath where its attached to the watch body and of course today it stopped working altogether.   Any recommendations on what's better out there? Thanks!

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ine has not synced since March despite trying all the troubleshooting tips.  I also have the a Surge, which is barely a year old.

[YojanaFitbit]

How you doing @karenhump and @TowerOnePro? Thanks for joining this family, hope you like what find here! Fitbit Forums is a really good place to find new friends and fast resolutions! 

Thanks for the feedback! Did you tried the syncing steps for iOS and Android phones or the compatibility of your mobile device?  In case you did! Have you tried to get in touch with Customer Support to see your warranty options? You might like most recent models! Let me know if you want me to request a case for your to see your options.

See you around! 

[1624]

Never gets time without taking problems 

[YojanaFitbit]

Hi @1624, welcome to the Community! I'm glad to see your post. 

I'd like to help you out with this! If you recently your Fitbit Surge from the Fitbit.com store you can use the 45 Day Satisfaction Guaranteed Return Policy or you can ask the retailer for any other option. Please let me know if I can further help!

Keep me posted! 

[TowerOnePro]

Hi yes - did check  with my iPhone's OS and syncing procedure.  I was told by Best Buy that having bought the Surge in December of 2015, it was no longer under warranty.  I had not checked with Fitbit's warranty department.  I would be interest in another product should there be some kind of discount given for this one. The bottom (inside) of the band is cracked on both sides of the case - see photos.inside - backTorn inside bottomTorn inside topoutside - well taken care of

[YojanaFitbit]

Hi @TowerOnePro, thanks for confirming that information and for the pictures you attached! I've got in touch with our Support Team and they will be handling your case, please wait for a follow up email containing important information for the resolution of your request. 

Let me know if you have questions about it! 

[TowerOnePro]

Thank you for elevating this to your customer support team! DiGi -
TowerOnePro

[YojanaFitbit]

You're welcome @TowerOnePro! I'm sure they will be glad to keep assisting you with this! 

Have you checked our? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters! 

See you around!