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‎07-12-2017 10:05 - last edited on ‎07-12-2017 10:19 by Fitbit Moderator

‎07-12-2017 10:05 - last edited on ‎07-12-2017 10:19 by Fitbit Moderator

Hello all,

 

I've just been given a Fitbit Surge by a friend, I can't get it to pair with my Apple Mac to be able to reset it for me to use. It still has the previous owners details and records stored.

Can anybody help before I launch it up the garden please?

 

Thanks 

 

Paul

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-12-2017 11:07

‎07-12-2017 11:07

Welcome to the forums!

 

Here is an article to set it up. It  will wiped out all their info and start over for you.\

 

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-12-2017 12:41

In response to WendyB

‎07-12-2017 12:41

I'm glad to see your comments here in the Forums @Paul40248. Welcome!

 

I noticed that our dear friend @WendyB has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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