help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Fitbit won't get off Setup screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2016 07:43

‎02-15-2016 07:43

Got a new Surge and it won't get off the setup screen. PC or Phone can't connect to it via BlueTooth. Tried restarting it but it does nothing but sit there. Connected directly with USB cord allows the PC to see it and claims it needs an update but every time I press the update button it says "Sync in Progress".  Searched these forums and I am out of ideas... 

Best Answer
0 Votes
2 REPLIES 2

‎02-15-2016 12:51

‎02-15-2016 12:51

The update doesn't seem to work via the windows 10 app. There is another thread on here the same. I couldn't connect my charge hr via the app on pc so I downloaded fitbit connect (for no phone ) installed that and used it to connect and update my charge. When I upgraded to the surge I used fitbit connect again and hadno problems, you must have the dongle in the uUSB port as well. Good luck there are instructions on another thread as well.
Best Answer
0 Votes

‎02-15-2016 18:49

In response to Redmoonstar

‎02-15-2016 18:49

I tried that as well, had the surge plugged in for 2 hrs trying to get it to update.  No Joy.

Best Answer
0 Votes